Online Banking Security Features

To enhance the online security of your accounts we have established a multi-factor authentication feature for Credit Human online banking. In addition to providing your account number and password, you will now occasionally be asked to answer a security question before you can access your account.

After you log on to online banking, you will be greeted with a security page that will prompt you to select and provide answers to at least four security questions. The information you enter will be stored for later use in helping to confirm your identity. You need to provide the answers to the questions to all persons you have authorized to use the account.

If you or an authorized user are unable to answer the security questions when they are asked, the system will lock you out and you will need to call the Credit Human Member Service Center and request to have your account unlocked.

How many chances do I get to answer the security question?
You have two chances to provide a correct answer or one chance to click the Skip button. If you fail to answer correctly after two attempts or click the Skip button twice, your account will be restricted from online access until you call the Credit Human Member Service Center and request to have your account unlocked.

What happens if I get locked out of online banking?
If you have been locked out of your account due to too many failed password attempts, go to online banking, click the Email Me a Temporary Password link and follow the prompts to reset your password.

If you have been locked out of your account due to failed security questions call the Credit Human Member Service Center and request to have your account unlocked.

How do I change my security answers?
Go to online banking, expand the Settings menu from the top of the screen then select Security Questions and Answers to make changes.