Resources

Navigate to : Coronavirus Updates | Serving you, safely | Information you can use

Updated: 5/12/2020 12:45 pm


Financial Health Counseling

Our partners at GreenPath Financial Wellness offer judgment-free-counseling and advice (free-of-charge) to our members that have been impacted by COVID-19.  Their NFCC-certified counselors walk through your whole financial picture and help you identify options that can relieve stress, and make it easier to bounce back.  Counseling from GreenPath is free and 100% confidential.  You can get started by calling 877-337-3399 or request an appointment online using their call request form.

For additional COVID-19 financial wellness resources, visit GreenPath’s COVID-19 resource page.

 

Utility & Internet Resources

  • CPS Energy has temporarily suspended disconnections. If you need assistance, please call (210) 353-2222.
  • San Antonio Water System has temporarily suspended disconnections. Call customer service at (210) 704-7297.
  • The Federal Lifeline Program provides subscribers a discount on monthly telephone and internet service.
  • AT&T is waiving all home internet data overage fees for current customers and offering two months of free service to new customers who order by April 30, 2020.
  • Spectrum offers free access to internet and WiFi for 60-days for new Pre-K to 12, college student and teacher households who don't currently have internet or WiFi service. Call (855) 243-8892 to sign up.
  • Comcast Internet Resources provides new customers with two free months of Internet service.
  • Free WiFi is available at several City of San Antonio parks. Note: Community Centers are not open to the public and social distancing practices must be followed.
  • Utility assistance provided by Bexar County Economic & Community Development to Bexar County residents. Contact them by phone at (210) 335-3666.
  • The City of San Antonio Utility Assistance Program accepts applications online and by phone at (210) 207-8198.
  • Sprint is providing support for those unable to make a payment in addition to other services for existing customers.
  • T-Mobile has several temporary measures to support its customers through June 30, 2020.
  • Verizon is providing assistance a variety of ways including waiving late fees through June 30, 2020.
 

Food Resources

 

COVID-19 Resources

 

Housing Resources

 

Health and Wellness Resources

  • The 2-1-1 United Way Helpline is a free, anonymous social service hotline that helps people find information about resources in their community. You may also call toll-free at (877)541-7905 or access the online database at 211texas.org.
  • Alamo Area Resource Center assists in meeting the needs of individuals who are homeless, disabled or facing life challenging illnesses. Call (210)358-9995.
  • Texas Health and Human Services provides a mental health support line to help Texans experiencing anxiety, stress or emotional challenges due to the COVID-19 pandemic. Call toll free to (833)986-1919 for support.
  • Crisis Text Line - To get free, confidential support for anxiety, text “HOME” to 741741.
  • The Substance Abuse and Mental Health Services Administration’s Disaster Distress Hotline is a free, confidential treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders. Call 1-800-985-5990 or text TalkWithUs to 66746.
  • National Suicide Prevention Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones. Call 1-800-273-8255.
 

Abuse and Domestic Violence

  • Call the Texas Department of Family and Protective Services at 1-800-252-5400 to report abuse or neglect.
  • Family Violence Prevention Services offer services to help individuals and families recover from domestic violence including shelter, transitional housing, counseling for adults, children, families, and legal services. Call the crisis hotline at (210)733-8810.
  • The National Domestic Violence Hotline is 1-800-799-7233. If you are unable to speak safely, you can log onto the hotline or text LOVEIS to 22522.
  • The Childhelp National Child Abuse Hotline is 1-800-422-4453. Options for live chat and texting are available as well on the Childhelp website.
  • The National Sexual Assault Hotline is 1-800-656-4673.
  • The Rape Crisis Center offers free and confidential counseling services via phone and/or telehealth using Zoom Video Conferencing. Call 210-349-7273.
  • If you need help leaving an abusive partner safely, call the San Antonio Police Department non-emergency number at 210-207-7273. The Crisis Response Teams can help you make a plan.
  • You can apply for a Protective Order online with the Bexar County District Attorney's Office.
 

Employment Resources

 

Childcare Resources

  • Childcare Assistance - The United Way of San Antonio and Bexar County are providing emergency childcare assistance for residents who qualify.
  • Communities in Schools created a list of resources for students.
  • ESC 20 (Region 20) has developed a comprehensive list of COVID-19 support and resources for children and adults.