Member stories

 The goal of each Financial Health Center is to serve our members. By finding ways to streamline day-to-day transactions, our team is able to spend more time with our members and have more meaningful conversations.

We’re already starting to hear stories from members about how the Financial Health Centers are making a difference in their lives. 

It is Never Too Late

Coming to the United States

Focus on Financial Health

It is Never Too Late

As a physiotherapist and clinical social worker, I have spent my life helping others; this has always been my passion.  It wasn’t until recently that I started to worry about retirement.  I make a comfortable living, but don’t have a budget and I have never set money aside for savings.   Now in my early seventies, I am looking for help and guidance for myself. 

Embarrassed to talk about my predicament, I turned to Credit Human.  It’s in my neighborhood and I felt that if anyone could help me, without placing judgment, this would be it.  The Member Relationship Specialist really took the time to get to know me, to learn my story and what is important to me without making me feel like I should have done things differently. 

First we set out to determine my spending habits.  Learning where my money was going was a huge eye-opener.  It made me take a look at the big picture and decide what was most important to me.  I was given tools to track my spending, we allocated share accounts for specific purposes and I was introduced to community partners who were able to assist me with tax and retirement questions.  

With the help and guidance of Credit Human, I have made strides with my savings goal.  I have stuck to my spending and savings plan and am able to see my progress.  If there is one thing I would share with anyone about Credit Human and the Southtown Financial Health Center, it’s that it truly is judgment-free and an encouraging atmosphere with people who really want to help others with their financial well-being.  Whether you are seventeen or seventy, it’s never too early or too late to get on the right path to financial health.

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Coming to the United States

Coming to the United States, I opened my first account with a large, for-profit bank.  I quickly learned that a good portion of my extra money would go toward fees the bank charged in order to have my savings and checking accounts with them.  I had a lot of questions about building credit, but they were uninterested in answering my questions.  I felt lost.

Walking into the Southtown Financial Health Center was like walking into an art gallery.  I was greeted by friendly faces who wanted to get to know me, to hear my story.  Not only did they help increase my knowledge about financial services and tools, the Member Relationship Specialists provided me with options.  They explained the differences between a bank and a credit union and offered me services that I could afford, explaining each one in detail.  With their assistance I was able to create savings and spending plans.  Trusting their experience and knowledge, I have also started the process of building my credit.  I now feel like I am on the path to a better financial future. 

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Focus on Financial Health

Evie and Mark share a passion for capturing special events and moments in people’s lives through photography.  This passion is what made the two fall in love and go into business together. Evie and Mark have had the pleasure and good fortune to have worked with many famous musical artists throughout Texas.

As their business continues to thrive, they are finding it challenging to differentiate between business and personal income. During our discussion, we were able to find out what was important to them and proposed options to help them reach their financial goals. To organize their finances they decided to open additional sub-accounts. Now they have the appropriate accounts to separately manage their personal and business finances.

Evie and Mark travel to San Antonio to promote their brand and visit family often.  The Southtown Financial Health Center is always one of their first stops.  “We look forward to visiting our Financial Health Center – it’s  trendy and has a nice urban vibe.  It makes us want to move back to San Antonio,” Evie shared.

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Free Checking

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Share Savings

Credit Human membership begins with a simple account designed to get you saving. All it takes is a $5 deposit to get started!