Security Center

    Get the knowledge and support you need, when you need it.

    Fraud education, preventative tools and step-by-step guidance to file a report or dispute a claim.

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    How to Report Fraud?

    Follow these four steps to report fraud from your account in digital banking. Can't log in?

    Learn which form you need thumbnail

    Learn which form you need

    The form you need depends on the type of fraud you're experiencing. Learn which form you need here.
    Learn the forms
    Log into digital banking thumbnail

    Log into digital banking

    Access your account in digital banking.
    Log into my account
    Locate "Secure Forms" thumbnail

    Locate "Secure Forms"

    Within digital banking, select the menu and click "Secure Forms." (You will need to select the "More" dropdown if using a mobile device.)
    Submit your report thumbnail

    Submit your report

    Download the form you identified in Step 1 and follow the instructions listed on the form for how to complete and submit it.
    Having trouble?


    What form do I need?

    ACH Transaction Fraud

    The unauthorized use of members' routing and account numbers to fraudulently remove funds from accounts.

    Ex: Unauthorized and unexpected funds were taken out of my account without the use of my debit and credit card number.

    Debit/Credit Card Transaction Fraud

    Authorized or Unauthorized transactions with your debit or credit card.

    Ex: My card number was stolen and used by an unknown person OR I am aware of the transaction but was charged incorrectly.

    ATM/ITM Transaction Dispute

    ATM/ITM Transactions with an error in funds dispersal.

    Contact us immediately if you are unable to access your account in digital banking

    If you are experiencing any unauthorized check deposits, digital banking transactions or wire transfers, contact us immediately.

    Toll Free: 1-800-688-7228 | Find a location

    Check the status of a fraud claim

    We are working hard to process your claim. Please allow up to 10 business days from the date your claim was received for processing to hear back from us.
    Get an update

    How we protect you

    Security features and practices
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    How to protect yourself

    Fraud education and resources
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    Fraud FAQs

    Commonly asked fraud questions
    Learn More

    Received a suspicious message from Credit Human?

    Credit Human will not initiate a phone call, email or text message asking for your sign-in information, including usernames, passwords or passcodes. Please notify us of any suspicious messages or calls that appear to be from Credit Human. For security reasons, please don't include any personal information in your message.