Mobile and Online Banking

How do I register for mobile and online banking?

All you need to get started with mobile and online banking is an active Credit Human account, your last name, social security number, date of birth and account number. Register today.

How do I reset my password or username?

To reset, click "Forgot your username or password?" and follow the prompts.

Does the Credit Human mobile banking app support Face ID?

Yes, it is available for devices with Face ID capabilities. You must have the latest version of the mobile app installed.

What happens when I lock my debit or credit card using Card Control?

All transactions, except for recurring payments, will be denied until you unlock your card.

What happens if I get locked out of mobile and online banking?

If you have been locked out of your account contact Credit Human Member Service Center and request to have your account unlocked.

How can I use mobile and online banking to make a payment on my loan or credit card?

Visit our video tutorial page for instruction on how to use our mobile and online banking platform to make a payment.

Bill Center

What is Bill Center?

Bill Center is a convenient way to pay your bills from one secure place. You decide whom, when, and how often to pay. Schedule one-time or recurring payments from your Credit Human checking or money market account.

How long does it take for my payment to get to the billing company?

Estimated delivery date is within seven business days and will display when you schedule your payment.

Mobile Check Deposit

What is Mobile Deposit?

Mobile deposit is a fast, easy and secure way to deposit one or multiple checks from your smartphone or tablet with the Credit Human mobile app. Use the camera on your device to snap a picture of the front and back of the check, choose your account and submit.

How do I qualify for mobile deposit?

You qualify for mobile deposit if your account has been open for at least 30 days, has no loan delinquencies greater than 31 days, and has no unpaid loan or share charge-offs. See our remote deposit capture disclosure and agreement for complete terms and conditions.

How should I endorse my check?

When depositing a check using the Credit Human Mobile app, make sure to sign the back of the check and use the endorsement below:

Credit Human Mobile Deposit

What is a Restrictive Endorsement?

A restrictive endorsement is a type of endorsement on the back of your check that helps ensure your check gets deposited to your account. Your signature and “Credit Human Mobile Deposit” is required on all checks deposited through our mobile app.

Is this endorsement required on all checks I deposit at Credit Human?

No, this endorsement only applies to deposits made through our Credit Human Mobile App. This is not required when you visit a Financial Health Center or make deposits using our ATMs or ITMs.

What happens if a restrictive endorsement is not included on my mobile deposit?

If you deposit a check without this endorsement, the check will be rejected due to the absence of a restrictive endorsement. You will receive an email notification stating the deposit was rejected due to the absence of a restrictive endorsement.

What types of checks can I deposit using Mobile Deposit?

You can deposit business, personal and government checks that are issued from financial institutions in the United States.

What is the maximum amount I can deposit with the Mobile app?

Daily deposit limits range from $3,000 to $25,000 with monthly deposit limits ranging from $25,000 to $50,000.

When will my deposit be available?

Funds deposited using the mobile app are available no later than the next business day unless a hold is applied. If you are a new user, your first two deposits will be held for review.