What is the Credit Human routing number?

The Credit Human routing number is 314088284.

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Where do I find my account number?

Call us at 800-688-7228 or visit a Credit Human location to obtain your account number.
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How do I join Credit Human?

Ready to open an account with Credit Human?  Learn more about how you can join online or visit any Credit Human location.
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How do I get my tax forms online?

To enroll in this feature, go to online banking, expand the Settings menu from the top of the screen then choose Statement and Notice Preferences. Choose “Online” from the drop down menu and submit. 

Once enrolled in Online Statements and Notices, go to Account Information then select Online Statements and Notices to access your tax forms. 
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What are your service fees?

Learn more about Credit Human services and fees.
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Do you offer safe deposit boxes?

Safe deposit boxes are available at select Credit Human locations.  Please explore our service fees for a listing of available sizes and our location locator for availability.  
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Do you offer a bank by mail service?

Credit Human provides bank-by-mail service to its members.  Send your deposits and/or payments to:

Member Service Center/Mail Teller
Credit Human
PO Box 1356
San Antonio, TX 78295-1356

Your transaction will be processed within 24 hours of receipt.
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What's the phone number to bank by phone?

Our automated PhoneLink® service allows you to complete common transactions by phone — in English or Spanish.

San Antonio: (210) 734-9121
Houston: (713) 463-7228
Toll Free: 1-800-678-7228
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How can I get the important form I need?

You can get a form faxed or mailed to you by calling our Member Service Center at (210) 258-1234 or toll free at 800-688-7228. Here is a list of commonly requested forms, available as PDFs, that you can download right now:

Credit Card Balance Transfer Request Form (PDF)
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Where are Credit Human locations and what are the hours?

We have many ATMs, locations, and shared branch options in San Antonio and Houston, and hours vary by location. To get details on any Credit Human location, access our online locator.

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What holidays do you observe?

All Credit Human locations are closed on New Year’s Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas Day.  All locations will close early on Christmas Eve.

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What is Shared Branching?

Nationwide, credit unions have formed various alliances giving branch access to credit union members at more than 5,000 locations, including many within Texas. This combination of resources is referred to as CO-OP Shared Branching. Credit Human offers its members the convenience of increased account accessibility at these additional facilities.

Shared Branching is especially convenient for members who find a location close to their home or work, travel and need access to Credit Human services, or must re-locate and still wish to maintain a relationship with Credit Human.

FIND A SHARED BRANCH

Note: Credit Human does not participate in the ATM Co-Op.  ATM transactions at Co-Op ATMs are subject to fees imposed by the ATM owner.  Credit Human does not support Vcom transactions at 7-Eleven locations.
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What transactions can I complete at a Shared Branch?

Check with the branch you choose for a list of services offered. Not all services will be available at every Shared Branch location. The list of transactions members may be able to complete at shared branches includes:

  • Balance inquiries and transaction history
  • Savings deposits and withdrawals
  • Check cashing
  • Transfers within members’ accounts
  • Consumer payments (not credit cards, or education or real estate loans)
  • Money orders, notary, and fax services 

Note that fees for services at Shared Branches are determined by each location separately, and may not reflect fees charged by Credit Human.

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What member services are not available at Shared Branch locations?

Credit Human members will not be able to complete the following transactions at shared branches. To maintain member security, there are no exceptions to these restrictions:

  • ATM/Debit card maintenance (request/issue, estate settlements)
  • Credit card payments
  • Credit card cash advances (may be available at some locations)
  • Offline withdrawals or cash-back transactions
  • Third-party cashing
  • Opening a new account
  • Adding or deleting members from existing accounts
  • Adding or deleting stop payments
  • Fee reversals
  • Collection draft items
  • Loan closings
  • Education loan payments
  • Real estate loan payments
  • IRA transactions
  • Share Certificate transactions
  • Insurance check endorsements
  • Powers of Attorney
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How can I take advantage of Shared Branching?

No sign up is necessary — just find the location you wish to use and be sure you meet the qualifications. Members who meet the following requirements automatically qualify for this service:

  • Member must know their credit union affiliation, account number and present a valid photo ID to make a Shared Branching transaction
  • Member must be an authorized signer for the account
  • All Credit Human accounts must be in good standing (no outstanding payments, legal issues, etc.)
  • Account must be free of special handling designations including accounts with a password or two signature requirement, guardianship or representative payee accounts, and accounts restricted by court order or controlled by the Collection Department
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Is Credit Human an "issuer" or “acquirer” and what does it mean?

Credit unions in the Shared Branching alliance have the option to be an issuer, an acquirer or both. Credit Human is an “issuer”. As an issuer, Credit Human allows its members to use the branches of participating credit unions and Credit Union Service Centers for various financial transactions.

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Who do I contact with questions on my insurance policy?

The SACU insurance agency, CU Factory Built Insurance Agency (CUFBIA) has been closed. Your policy remains in force and there is no action required on your part.  If you currently have insurance written through CUFBIA, listed below are the contact numbers for policy assistance. 

  • MetLife Auto, Homeowners, Boat, and Umbrella Insurance - MetLife 1-877-491-5089
  • MetLife Accidental Death & Dismemberment, Dental - Selman (Policy Servicer) 1-877-665-7563 or Texas Associates Insurors 210-798-4917
  • Manufactured Home Insurance - Manufactured Housing Insurance Services (MHIS) 1-866-644-7111
  • Manufactured Home Warranty - Diversified Profits 1-800-851-3738
  • Auto and Home Insurance - Ameriprise 1-888-239-9953 or Texas Associates Insurors 210-798-4917
  • Life Insurance - Assurity 1-800-869-0335 or Texas Associates Insurors 210-798-4917
  • Life Insurance - Mutual of Omaha 1-800-228-7104 or Texas Associates Insurors 210-798-4917
  • Long Term Care Mutual of Omaha - 1-800-775-6000
  • Accidental Death & Dismemberment (New York Life) - Selman (Service Provider) 1-877-665-7563 or Texas Associates Insurors 210-798-4917
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Who do I contact about questions on my student loan?

CU Student Choice loans are no longer offered by Credit Human.  For assistance regarding your existing loan call 800-723-2210.

To make a payment online:
Visit UAS Online

To make payments by mail:
University Accounting Service, LLC.
PO Box 5865
Carol Stream, IL 60197-5865
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Are you offering Shred Day this year?

Many of our members look forward to our annual Shred Day in April of each year. With the growing need to limit personal interactions to contain the spread of COVID-19, we are postponing Shred Day indefinitely this year. We appreciate your patience as we work together to get through this public health crisis.
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